Terms and Conditions - Alternative Energy Specialist

Terms and Conditions of Sale

Estimates are valid for 30 days.
Any additional work not included in the signed estimate shall be charged at an extra cost.
E Scallan Ltd shall not install heat pumps in properties that are not adequately energy efficient.
E Scallan Ltd cannot guarantee performance of any installation should clients go against Company recommendations.
Payment terms for Alternative Energy works are 20% of balance due with order, 75% payable at commencement of work and 5% due and payable on completion of work at site.
Payment terms for all other works are 75% of balance due and payable at commencement of work and 20% due and payable on completion of work at site. Upon satisfactory completion of work 5% final balance is due 1 week thereafter.
Completion time given in written estimate is approximate.
All card payments shall incur a 3% charge.
The performance of Solar Heating systems in terms of kw hours is impossible to predict with certainty due to the variability of solar radiation (sunlight) from location to location and from year to year. Estimates are based upon the Government’s standard assessment procedure for energy rating of buildings (SAP) and given as guidance only. It should not be considered as a guarantee of performance.
The performance of Microgeneration Heat Pump systems is impossible to predict with certainty due to the variability of the climate and its subsequent effect on both heat supply and demand. Estimates are based upon the best available information and given as guidance only. It should not be considered as a guarantee of performance.
The customer is responsible for obtaining if required any permission such as planning, building warrant or other such permission from Local Authorities, Energy Suppliers or other such organization.
As a Worcester Bosch Accredited Installer, E Scallan Ltd can offer customers a 5 year extended warranty provided the appliance is serviced annually by Worcester Bosch Accredited Installers. Failure to comply with these terms and conditions may result in the warranty becoming invalid.
All materials remain the property of E Scallan Ltd until invoice is paid in full.
E Scallan Ltd shall not be responsible for lifting and relaying flooring and floor coverings.
E Scallan Ltd shall not handle any asbestos materials.
E Scallan Ltd shall not be responsible for the reinstatement of insulation.

Website

All images and text on this site are owned by E Scallan Ltd, except in the case of manufacturers images and copy which have been used with permission by the relevant parties.

While every care has been taken to ensure the accuracy of information, E Scallan Ltd cannot be held responsible for any loss or damages caused by its use.

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Statement of Intent
This statement relates to the personal information that you may be asked to provide when using this website. Such personal data may include you email address for example. By setting this out here, you should have a clear understanding of how your data is used and the necessary care we take to ensure your privacy.
What Information do we collect?
The information we collect from you when subscribing to our mailing list or entering data on a form is for the exclusive use of E Scallan Ltd. This may include your email address, your first and last names and areas of interest relating to our products and services.

Under the Data Protection Act you have the right to request a copy of all personal information we hold for you. All such requests should be sent to: E Scallan Ltd. 8-10 Langlands Street, Dundee, DD4 6SZ.

A fee may be payable on the disclosure of this information. Should any of the data be incorrect or incomplete, a written statement should be sent to the aforementioned address where prompt arrangements will be made for your data to be amended accordingly.
Site Visitor Statisttics
As with all websites, non-personal data is automatically gathered regarding visitors to our website. This statistical information the pages visited, the links clicked on and paths taken through the site and other general information. Please note that under no circumstances can this information be linked to a particular person.
Cookies
When you visit our website, a “cookie” which is a small text file, will be saved on your computer. Its purpose is to help the website server in identifying your computer, not the particular person, so we can make your visit tailored to you. You always have the option of deleting existing cookies and disabling cookies within the settings on your web browser.
Disclosure of Information
Your personal data is also protected in the UK by the Data Protection Act 1998. This ensures that the data we hold about you shall be processed fairly and lawfully. It should be accurate, adequate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.
Removing subscription to mailing lists
If you have chosen to subscribe to our mailing list, you may subsequently unsubscribe at any time. You can do this by choosing the “unsubscribe” option at the bottom of one of our email newsletters. Alternatively, you can email us at info@scallanplumbers.co.uk to request to be removed.
Changes to Privacy Policy
In order to provide the best service we can to our customers and website visitors, E SCallan Ltd reserves the right to modify the terms and conditions of this website.

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